SIMCO Electronics: The Quality Management Stalwart

Brian Kenna, CEO and Frank Binzoni, VP - Software and Information Systems and Samuel Klooster and Director - Software Business Development
Founded in 1962 out of NASA in Silicon Valley, SIMCO Electronics has offered a SaaS solution for over 20 years as a foremost provider of calibration, repair, and quality service management software and services to life science, aerospace defense, and other high tech manufacturers around the world. At the outset, SIMCO identified that original equipment manufacturers (OEMs) used different systems for calibration, preventive maintenance, and auditing, which restricted them from developing an integrated, global view of their instruments, technicians, and quality process compliance and productivity. Moreover, the geographical distribution of tools, software, and users caused a huge gap in quality, maintenance, and loss prevention. To remedy these issues, SIMCO created CERDAAC Service Manager that incorporates a suite of solutions to help customers manage different aspects of their quality programs.

Born out of a client engagement to streamline quality management processes, CERDAAC Service Manager is an advanced cloud-based service that offers end-to-end asset and service workflow management capabilities while supporting quality compliance, KPI performance, and extending global visibility into program status. The software aggregates a number of different performance metrics and documentation into a comprehensive dashboard and repository, providing the single source of truth. With rich insights, customers can better improve the efficiency of their quality programs while avoiding unnecessary cost and failures. “A single system with real-time dashboard and the ability to gain notifications on service dues and conditions enable clients to anticipate and prevent potential quality failures,” notes Brian Kenna, SIMCO Electronics’ CEO.

SIMCO’s VP of Software and Information Systems, Frank Binzoni adds, “Having an in-depth understanding of our clients’ needs from our service business is what gives us this unique perspective in developing our software.” SIMCO allows clients to give their vendors access to Service Manager to directly upload information into the clients’ system.
This, in turn, saves customers time and effort in re-entering data and more importantly, it curtails human error. SIMCO also creates a highly flexible reporting engine, powered by the latest technology stack out of Silicon Valley, which allows customers to generate any report they require for their specific metrics.


A single system with real-time dashboard and the ability to gain notifications on service dues and conditions enable clients to anticipate and prevent potential quality failures

On the security front, SIMCO provides industrial-grade, cloud hosting in a multi-tenant environment where data can be encrypted while at rest in the database. Moreover, the team also re-validates their software for clients as per FDA regulations thereby saving them time and money, and driving down risks.

SIMCO’s thousands of global clients currently use CERDAAC in multiple languages to support worldwide operations. In context, Kenna refers to a large-scale enterprise with 1600 users across 23 global locations that has been a major client of SIMCO. The client manages hundreds of thousands of calibration and preventive maintenance activities and records, via CERDAAC. Within ten months of service, SIMCO was able to reduce the client’s out of tolerance cases by 20 percent. “We saved them $75,000 annually and their missed maintenances dropped by 50 percent,” Kenna highlights.

Looking into the future, the team at SIMCO plans on enhancing their software in a way that makes regulatory-focused maintenance and quality compliance easier and more cost-effective for their customers. “We shall continue to drive quality and operational efficiencies for our customers to ensure the best quality of products and services,” states Sam Klooster, Director of Software Business Development at SIMCO Electronics.

Company
SIMCO Electronics

Headquarters
Santa Clara, CA

Management
Brian Kenna, CEO and Frank Binzoni, VP - Software and Information Systems and Samuel Klooster and Director - Software Business Development

Description
Leading provider of calibration and software services for test and measurement instruments used in technology organizations